Returns Policy
We want to ensure our customers are satisfied with their purchases want to make the buying process and experience as smooth as possible.
Cancellation
All orders can be cancelled unless they have been packed and shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible or within 12 hours of the order. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. We will provide refunds if any one of the following occurs:
1. If you did not receive the product within the guaranteed time (45 days not including 2-5 days for the order processing) you can request a refund or a reshipment.
2. If you received the wrong item, you can request a refund or a reshipment.
3. If you do not want the product you have received for whatever reason, you may request a refund, but you must return the item at your own expense and the item must be unused, in the same condition that you received it and it must be in its original packaging. Request for refund must be done within 30 days of your purchase.
To get a refund, please send an email to sales@craewaz.com along with the order number. We will issue you a reference number. Send us the tracking number of the return shipment together with the reference number. A 20% restocking fee will apply. The refund (less restocking fee) will be made after we have received the product. Please do not return the item to the manufacturer.
Refunds are not entitled if the following occurs:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, etc)
2. Your order did not arrive due to exceptional circumstances outside the control of Craewaz (i.e. not cleared by customs, delayed by a natural disaster, riots, martial law, etc).
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending an email to sales@craewaz.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 to 21 days.
Returns
We ensure that every product shipped out pass our quality controls and free from defect. Should there be a manufacturing defect, you can return the item back to us for an exchange within 7 days of receiving the product.
To qualify, send us the order number, details and photos (if any) of the defect to sales@craewaz.com. We will issue you a reference number. Send us the tracking number of the return shipment together with the reference number and we will send a replacement straight away. All return shipping charges will be borne by the customer. Please do not return the item to the manufacturer.
If the item is no longer available, we will refund you the amount minus any costs, give you a store credit or if agreed, send a similar product replacement.
Items or Products That Are Not Eligible for Returns and Refunds
Several types of goods are not eligible to be returned. Perishable goods such as food, flowers and items such as newspapers or magazines cannot be returned. We also do not accept products such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items are gift cards downloadable software products, some health and personal care items.
There are certain situations where only partial refunds are granted (if applicable). Books with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Gifts
If you have received the item as a gift and want a return or exchange it for a different item, please contact us for the procedure.
Taxes
Any applicable taxes will be borne by the customer.
Other Questions?
If you have any other questions, please use this form to contact us or send an email to sales@craewaz.com and we will do our best to help you.